Data Protection Act

Under the Data Protection Act you are entitled to know what we intend to do with the information you supply us with.

Please read the following notice:

The information which you have provided in connection with this application will be disclosed to lenders for the purpose of considering this credit application. Lenders may use this information to carry out searches with credit reference agencies. A record of those searches will be kept and may be used by other lenders in assessing applications from all parties and also those of confirmed financially connected associates. Lenders will cross check this information with other lenders to prevent fraud and may use the information for statistical and marketing purposes.

TREATING CUSTOMERS FAIRLY (TCF)

At Craig's Motorcycles Limited, we are committed to offering our customers the highest possible standards of service. In so doing we are pleased to support the Financial Conduct Authority initiative 'Treating Customers Fairly'. We recognise that both we and our customers have everything to gain if we look after your best interests and treat you fairly in all aspects of our dealings with you.

Our commitment to you:

We will:

• Provide you with clear information about the products and service we offer, including fees and charges
• Ascertain your individual needs, preferences and circumstances before recommending a product
• Only recommend a product that we consider suitable for you and that you can afford - and always the most suitable from the available options
• Not recommend a product if we can't find one we consider suitable
• Encourage you to ask if there's something you don't understand
• Give you access to a formal complaints procedure should you become unhappy with our service

How you can help us:

• Tell us as much as possible about your income and outgoings, to enable us to properly assess how much you can afford & sustain
• Let us know about changes that might affect your ability to repay a finance product
• Let us know if there is any aspect of our service, or of a product we have discussed or recommended that you don't understand
• Tell us if you think there are ways we can improve our service

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